Last Updated: 4 Nov 2025

Thank you for shopping with Laali Jewels. We aim to ensure a smooth and reliable delivery experience for all our customers. Please read the following policy carefully to understand how we handle order processing, shipping, and delivery.

1. Processing Time

• Order Processing: All orders are processed within 2-3 business days (Monday to Friday). Orders placed on weekends or holidays will be processed the next business day.

• Confirmation: Once your order is placed, you will receive a confirmation email with an order number. You will be notified again when your order has been shipped.
   

2. Shipping Methods

• We offer a range of shipping methods based on your location and preference. Our standard shipping service ensures timely delivery for all orders.

• We use reliable shipping partners to ensure safe and prompt delivery.
   

3. Shipping Charges

• Free Shipping: We offer free shipping on orders above ₹1,500 within India.

• Flat Shipping Fee: For orders below ₹1,500, a flat shipping charge of ₹100 will apply.

• International Shipping: Currently, we do not offer international shipping. All orders are shipped within India only.
   

4. Estimated Delivery Time

• Domestic Orders: Orders are typically delivered within 5-7 business days after dispatch, depending on the delivery location.

• Remote Areas: Deliveries to remote areas may take slightly longer, and we advise you to check the estimated delivery time during checkout.

• Delays: Delivery times may be impacted by factors such as public holidays, weather conditions, or delays by our shipping partners.
   

5. Order Tracking

• Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery on the courier's website.

• If you have not received your tracking number or need help with tracking your order, please reach out to us at support@laalijewels.com.
   

6. Shipping Address

• Please ensure the shipping address is correct and complete before placing your order. We are not responsible for delays or misdeliveries due to incorrect or incomplete addresses.

• If you realize there is an error in your shipping details, please contact us immediately at support@laalijewels.com to update your information before shipment.
   

7. Delivery Attempts

• Our shipping partners will attempt to deliver your order to the provided address. If there is no one available to receive the package, a delivery attempt will be made again.

• If the package is not successfully delivered after multiple attempts, it may be returned to us. Additional charges may apply if the order needs to be reshipped.
   

8. Order Damages

• While we make every effort to ensure your order is packaged securely, in the rare event that your order is damaged during transit, please contact us immediately within 7 days of delivery. We will assist you in resolving the issue through an exchange or refund.
   

9. Refused or Undeliverable Orders

• If you refuse the delivery of your order or if it is undeliverable due to an incorrect address or failure to accept the delivery, we reserve the right to charge you for the return shipping costs.

• If an item is returned due to refusal, we may process a partial refund, excluding shipping charges.

10. Transfer of Risk

​All orders are shipped with standard tracking.
Risk of loss and title for products pass to the customer once the package is delivered to the provided address or accepted by the courier for international destinations.

 

11. Force Majeure

Laali Jewels shall not be liable for any delays or failures in delivery caused by events beyond our reasonable control, including natural disasters, strikes, lockdowns, courier issues, or government restrictions.

12. Contact Us
For any shipping-related queries, please reach out to our Customer Care team:
📧 Email: laaliforyou@gmail.com
📞 Phone: +91 91525 95999
Our team is available Monday to Friday, 10:00 AM – 6:00 PM IST.