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Refund Policy

Last Updated: 4 NOV 2025

At Laali Jewels, each piece is crafted with care and attention to detail. As all our products are handcrafted imitation jewelry, we maintain strict quality checks to ensure you receive your order in perfect condition.

Please read our policy carefully before making a purchase.



1. Eligibility for Refund
Due to the nature of our handcrafted imitation jewelry, we do not generally offer refunds. However, we do want to ensure your satisfaction with your purchase. Refunds are only offered in the following cases:

  • Damaged or Defective Products: If your product is defective or damaged upon arrival, you are eligible for a refund. You must notify us within 7 days of receiving the item and provide photographic evidence of the damage or defect.

  • Incorrect Products: If you receive the wrong product or a product that doesn’t match your order, we will offer a refund after verifying the issue.
     

2. Return Process

  • Damaged or Defective Items: To initiate a refund request, please contact our customer support team at support@laalijewels.com with your order number, photos of the damaged or defective item, and a brief description of the issue. Once we confirm the issue, we will process your refund.

  • Incorrect Items: If you receive an item that doesn’t match your order, please contact us within 7 days. We will arrange for a return of the incorrect item and send you the correct product.
     

3. Non-Returnable / Non-Exchangeable Items

For hygiene and quality reasons, the following items cannot be returned or exchanged:

  • Earrings and nose pins
     

  • Customized or made-to-order jewelry
     

  • Sale, clearance, or promotional items
     

  • Items purchased using discount codes or offers
     

4. Refund Method

  • For Eligible Refunds: Refunds will be processed to the original payment method used during the purchase (credit/debit card, net banking, or UPI). 

  • It may take 5-7 business days for the refund to reflect in your account, depending on your payment provider.

  • Cash on Delivery (COD) Orders: If you paid via COD, we will issue the refund to your bank account or digital wallet, as per your preference. 

  • You will need to provide your bank details for the refund process.

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5. Damaged or Defective Products

If your item arrives damaged:

  1. Email us at support@laalijewels.com within 7 days of delivery.
     

  2. Include your order number, video of opening the package, photographs, and a short description of the issue.
     

  3. Once verified, we will arrange for a replacement or refund as applicable.
     

If a replacement is unavailable, we will issue a refund to your original payment method.
Refunds may take 5–7 business days to reflect in your account, depending on your bank.

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6. Incorrect or Missing Items
If you receive an incorrect item or your order is missing products, please notify us within 48 hours of delivery with a supporting video proof of opening the package
We will verify and dispatch the correct item or the missing component at no additional cost.


7. Cancellation Policy

  • Orders can be canceled within 24 hours of purchase, provided they have not yet been shipped.
     

  • Once an order has been dispatched, it cannot be canceled.
     

  • To cancel your order, email us at support@laalijewels.com with your order number.
     

  • If your order qualifies for cancellation, the refund will be processed within 5–7 business days after confirmation.

 

8. Refund Timeline

Once we receive and inspect the returned product:

  • You will be notified via email of approval or rejection.
     

  • Approved refunds are processed within 5–7 business days to your original payment method.
     

Note: We cannot be held responsible for delays caused by payment gateways, banks, or external financial systems.

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9. Important Exceptions

We are not liable for:

  • Damage caused by improper handling, perfumes, moisture, or storage.
     

  • Slight variations in color, size, or texture due to handcrafted nature.
     

  • Lost or delayed shipments due to incorrect addresses or courier errors.



10. Customer Support
For any return, refund, or exchange-related assistance, please contact our Customer Care team:
 📧Email: laaliforyou@gmail.com
📞Phone: +91 91525 95999

 Available Monday to Friday, 10:00 AM – 6:00 PM IST.

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